Welcome to OneContact
Each year we help to deliver millions of conversations for various clients across Australia and New Zealand.
More than just a call centre
The OneContact story began in 2002. Back then, we were a small call centre with a big vision, and we were known as Contact Centres Australia. 19 years on and plenty has changed. We’ve grown a lot. We’re more globally connected than ever before. We even have a new name. But we’ve remained true to the core values that drive our business and deliver outstanding results for our clients. Today, we’re entrusted to provide more services for more brands than any other time in our history.
Call Centre Services
Smart Messaging Platform
“OneContact went all in on our campaign with 24/7 webchat, email & phone services, which really made it feel like we had an extension of our own team at all times.”
Daniel Flynn, Thankyou. Co-founder & Managing Director
“One Contact have offered us reliable service for a number of years, ensuring our clients always have someone to pick up their phone call quickly. One Contact are also very responsive to our often changing operational needs, which supports our organisation to meet the evolving needs of our clients.”
OPAN, Amanda Beezley.
‘’Doddle has experienced a smooth, efficient & engaged service from OneContact from all levels across the business. We have an evolving process for our escalation and ticket handling and at every point through our journey OneContact have been equip to handle the change, at the ready to assist and supportive in our pursuits to better our customer experience by ensuring regular check-ins, communicating very effectively within their own team and ensuring all the right people are across the changes. OneContact are a valued part of our Doddle team.’’
Doddle, Vanessa Mera. Partnership Manager
Our Clients Include
Yellow Brick Road
The Salvation Army
Get in Touch
A member of our sales team will get back to you within two hours
5/241 Commonwealth St, Surry Hills NSW 2010
1800 377 000